Service Solutions & TeleNav: Service Company Leverages Mobility To Increase Accuracy, Efficiency

Sprint and TeleNav® help Federated® Service Solutions reduce expenses and optimize field operations to support aggressive growth with a national mobile workforce.

• Provides store construction, site remodeling and infrastructure installation services nationwide
• Serves clients in the retail, hospitality, communications, financial services and healthcare industries
• 58 direct employees and 350 delivery partner organizations with more than 5,500 technicians

As one of the nation's fastest-growing providers of technology installation services, Federated Service Solutions needed to manage a widely distributed, rapidly expanding mobile workforce. In addition to coordinating the activities of 5,500 technicians and 350 partner organizations nationwide, the company managed nearly 100 direct field service employees. To track employee locations and provide updated job details, the company had to call technicians on their personal cell phones, an ineffi cient process that generated substantial costs and complexity. The company also relied on time-consuming, potentially inaccurate paper forms to track work hours and document job details. All of this limited Federated's ability to respond to customer requests for information and delayed notification of job completion.