Service Provision Automated With Mobile Form Application

Janssen-Fritsen is a market leader and expert in the field of equipment and materials for sports education, gymnastics, and sports centers. Most of the products are developed by its own constructors and maintained by a professional service department. In the sixty years since it was established, the Dutch company evolved into an internationally operating group that, in addition to its headquarters in the Netherlands, also has a number of European branches. Its product quality is proven by the fact that Janssen- Fritsen is supplying all gymnastics equipment for the 2008 Olympics in Beijing – its fifth Olympic order.

The company's twenty-five field workers register and work with large quantities of information on the installation and condition of all sports and game equipment in use on a daily basis. Until recently, the field team used paper forms that were processed in the business applications upon their return to the office. Using Sybase iAnywhere mobility solutions, Janssen-Fritsen has now automated the daily form flow completely to improve its service efficiency and significantly reduce the reporting time. Mike Risseeuw, manager, Service & Installation explains, "We cannot send our customers quotes for equipment repairs, replacements or expansions until we have processed a service report internally. Furthermore, the electronic registration of all information on sports and games equipment provides a much clearer understanding of the installed base.