Service Management Without Compromise

When choosing a Service Management solution, you need a software vendor that offers both the capabilities and configurability to allow you to deliver your unique service mix without compromise. IFS FSM offers not only a world-class scheduling optimization platform but also unrivalled breadth of functionality covering the complete service lifecycle. At every customer touchpoint, from the contact center and operations to final sign off, IFS outshines the competition, find out how:

COMPLETE SERVICE VISIBILITY

From first call to billing with IFS FSM every member of the service team gets full visibility of all aspects of the job ensuring not only efficient, collaborative working but also a great experience for the customer. From the customer record, asset details, service history, parts, contract and billing details all required information is displayed in a single, simple, configurable view.

ASSET AND PROJECT LIFECYCLE MANAGEMENT

Whether you’re managing internal, or customer assets downtime is costly, not only does it impact revenue but also the long-term relationship with customers. IFS offer comprehensive functionality with multi-level product structures, spare parts and serial tracking to ensure accurate tracking and history across the entire asset lifecycle.