Service Life-Cycle Management Is A Prerequisite For Best-In-Class Field Service By Zack Bergreen, Astea

Managing today’s services enterprise means planning and coordinating services on a global scale. It means delighting your customers — and it calls for new technologies and business practices designed specifically to solve the service life-cycle management challenge. This is why organization striving to provide “best-in-class” field service support of its customers first must implement a robust service life-cycle management (SLM) solution in order to achieve its objectives.

However, simply identifying and communicating the potential benefits of SLM constitutes only half of the battle. You still need to “sell” the concept to management in order to gain their “buy-in.” One proven tool for such a challenge is the service impact assessment, or SIA, model. It is designed to quantitatively prove the case for implementing SLM with real numbers that positively impact the bottom line.