Article | September 8, 2021

Service Insights, Aquant's New AI Tool, Is The Missing Link In Exceptional Customer Experiences

Source: Aquant
Missing Chain Link

THE PLATFORM CONVERTS MESSY SERVICE DATA INTO DETAILED INSIGHTS FOR SERVICE EXECUTIVES, PROVIDING VISIBILITY INTO CUSTOMERS AT RISK OF CHURN AND WORKFORCE TRAINING OPPORTUNITIES

Service executives, do you want to see into the future and prevent customer disasters ahead of a negative Net Promoter Score (NPS) or service escalation? Aquant’s Service Insights makes that possible by doing all the complex data analysis for you.

“Historically, service decisions have been made using only a fraction of available service data. That causes blindspots into customer satisfaction and creates an environment of reactive problem-solving. If you wait until you receive a negative NPS, it’s too late,” says Shahar Chen, CEO and co-founder, Aquant. “The new normal in service requires providers to approach customers with solutions before a customer comes to a provider with a complaint.”

That kind of data-driven decision-making fosters better customer experiences and improves service outcomes. But before you can make informed decisions, you need a clear picture of what story the data is telling — and that’s been a roadblock for many organizations.

VIEW THE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: