September 2013 Field Technologies Magazine Table Of Contents

From The Editor

• Are You Overlooking An Important Aspect Of Training Your Field Technicians?

Feature Article

• Master Service Lifecycle Management

Peer Perspective

• Q&A: The Pro-Rugged Perspective — Why Consumer-Grade Just Won’t Cut It For Our Field Operation

Case Studies

• Building A Case For Rugged Tablets
• Rugged Laptops Light Up Productivity

Technology Updates

• The Benefits Of Mobile Development Tools
• How To Take Advantage Of The Consumerization Of Mobile IT

Executive Outlooks

• Comparing Mobile OSs: What You Need To Know
• Why Mobile Device Display Is So Important

Spotlight On The Service Council

• First-Time Fix: The Underappreciated Field Service Metric

M2M Supplement

• Break Through Common M2M Barriers