Selecting The Right IT Solution To Support B2B Manufacturing Services

In today’s dynamic market, quick and efficient organizational transformations are needed more than ever. Having realized the need for a change, industrial companies, especially manufacturers, are increasingly growing predictive and proactive customer-business related services. Yet many manufacturers struggle and are unsure of where and how to start.

Making a shift from simple product-centric services to more complex services built around the needs of the customer is not always an easy process. To be precise, moving from a warranty and spare parts service offering toward more advanced outcome-based service solutions requires a change of organizational structure, business processes, and the implementation of adequate service IT solution/s.