News | December 13, 2019

Saudi Telecom Company Selects IFS To Improve Customer Experience

IFS’s leading workforce scheduling solution to radically improve the efficiency of 5,000 field service engineers

IFS, the global enterprise applications company, announces that Saudi Telecom Company (STC), a world class digital leader providing innovative services and platforms to our customers and enabling the digital transformation of the MENA region, has selected IFS Service Management to increase process efficiency, improve margins, and facilitate improved customer satisfaction.

To bolster its leading market position and ready the company for future business driven by an increasing need for digitalization, STC launched a comprehensive evaluation process, selecting a service platform to replace legacy business systems while improving operational efficiency. From a short list that included solutions from some of the largest vendors in the world, STC chose IFS for its powerful scalability, intuitive user experience and robust functionality.

“We believe IFS’s enterprise class, innovative solutions represent the best fit for our organizational needs,” said General Manager Enterprise Enablement Jamel Alshahri. “What attracted us to IFS, besides the broad and deep functional capabilities of its software, was its customer-first approach, which is apparent in all engagements we have had with the company to date. IFS is an agile, collaborative and trustworthy partner for STC.”

Stephen Keys, IFS Regional President, APJ ME&A, added, “We are honored to be working with STC, a prestigious and most valuable brand in the region. We look forward to a long and successful partnership together, creating value for STC and its customers.”

Learn more about how IFS helps companies deliver service excellence and optimize workforce efficiency with the world’s leading service management solution www.ifs.com/corp/solutions/service-management/.

About IFS
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 3,700 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Source: IFS North America