By Brian Albright, Field Technologies magazine
Poolman Phoenix has increased its client base without adding staff thanks to an automated route planning solution.
For service companies with fixed, scheduled stops for each technician, manual route planning is a common approach to building out the weekly schedule. But even the most experienced managers, no matter how well they know the technicians’ territories, can’t build optimal routes when business is rapidly growing.
Poolman Phoenix, a residential pool service and repair company in Phoenix, AZ, replaced its manual scheduling process with an automated route planning solution and was able to trim its workforce while expanding its client base by nearly 50%. Routes are now more efficient, saving time and fuel costs for each technician, and the company has been able to easily take on thousands of new customers over the past several years without a costly workforce expansion.