Case Study: Roto-Rooter Saves Money With Increased Productivity Of Mobile Printing Solution

Prior to implementing their mobile solution, Roto-Rooter ran a manual transaction system. Armed with a pager, phone and 8.5x11 forms, the technician hand-wrote all estimates and job completion forms for each service call. All credit card payments were called in via phone by the technician. Pagers are used to locate the plumbers during the day and communicate deployment schedule changes.

When tasked with improving the productivity of it's "army" of technicians, the goal was obvious to Stephen Poppe, Chief Information Officer for Roto-Rooter: find ways that technology can reduce the amount of time between jobs.

Using the Nextel I615 direct connect option, Roto-Rooter was able to save money by eliminating all pagers from the field. Instead of paging technicians and waiting for call backs, the call center is now able to 2-way the technicians to immediately give and receive schedule information and changes. Call centers can now act more efficiently in assigning customer emergencies and altering job schedules.