Roto-Rooter Franchisee Cuts Operating Expenses With GPS Fleet Tracking System

In the plumbing service industry, fast customer service and reducing fleet expenses are the keys to profitability. Lacking a GPS fleet tracking system, Hoffman Southwest struggled to do both. With Verizon Networkfleet’s® wireless vehicle tracking capabilities, the company can now serve more customers while reducing operational overhead.

HIGH COSTS THREATEN COMPANY PROFITABILITY

With six branches and nearly 400 field technicians, Hoffman Southwest is the largest Roto-Rooter franchisee in the U.S. When escalating costs began sucking company profits down the drain, the company began investigating cost-effective solutions to its ongoing fleet management problems.

In particular, Hoffman needed to improve dispatching and routing of vehicles, reconciliation of time sheets with actual hours worked, and preventive maintenance. The company also wanted a fleet management system with low startup costs, easy installation, a wide range of features, and strong customer support. Otherwise, the cost of the system could outweigh the return on investment.

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