Case Study

Roto-Rooter And Xora: Roto-Rooter's Mobile Initiative Improves Productivity

Source: Sprint

Using Sprint services and Xora, the largest North American provider of plumbing and drain cleaning services realizes more efficient job processing.

  • Streamlining dispatch operations to reduce customer wait time and expedite job assignments
  • Improving productivity of their workforce and providing more responsive customer service
  • Implementing a cost-effective method to accurately capture and track hours, locations and job status of field employees

Roto-Rooter was growing as a company and recognized the ineffi ciency of its job dispatching and management processes. They wanted a solution that would improve the productivity of its workforce as well as provide more responsive customer service. In particular, Roto-Rooter needed to streamline dispatch operations in order to reduce customer wait time and expedite job assignments. The company was seeking a cost-effective solution that would provide the robust functionality required to manage its dynamic, rapid-response business.