Roll Trucks For Revenue (Only!) Using Field Service Automation

There are numerous statistics on the cost operating trucks and vans in the field service industry. According to the Technology Services Industry Association, it costs more than $1,100 to roll every truck every day (up from $750 in 2011). Others state that it’s anywhere from $200 to $2,000 depending on the size of the truck and salary of the engineer or technician driving it.

However, although understanding and containing the cost of every truck roll is important to field service organizations, even more important is ensuring that every truck roll produces revenue.

Truck rolls that do not produce revenue are a double-edge sword that not only in- crease operating costs, they also reduce the number of work orders that can be completed by each vehicle/technician every day. And, although eliminating only one truck roll (for example a trip to the office from the field) can reduce vehicle operating costs up to $300,000 a year for a an organization with fifty vehicles, the lost revenue potential is more than ten times that number – totaling more than $4 million (assumes an average work order of $350).

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