Rochester Public Utilities Turns The Power Back On Faster With Wireless Fleet Management System

Nobody likes to go without power or water. That’s why, during service interruptions, public agencies like Rochester Public Utilities (RPU) need fast diagnosis of problems in order to restore essential services quickly. By integrating Verizon Networkfleet’s wireless fleet management system with Esri® ArcGIS® mapping technologies, RPU can dispatch their service trucks faster, finding and addressing outages quickly, reducing downtime, and providing better service to their 82,000 customers.

LACK OF DATA HAMPERS RESPONSE TIMES

RPU was already using Networkfleet to track the location of its trucks, but the agency was unable to incorporate that information into its GIS mapping system. The utility provider also needed a way to determine the precise location of an outage, along with the location of power lines, fuses, transformers, and other resources in the affected area. Without this information, RPU couldn’t improve its response and repair timeframes.

Download this case study below to read more.