Reverse Logistics is an often overlooked component of true field service excellence. Does your firm have the capabilities in place to maximize its potential?
The bar for Reverse Logistics maturity today is much higher than it’s been in the past, and getting the workflow right throughout all of your channels of operation will be key to the future success of your service practice. This report will explore some of the key components of Reverse Logistics Excellence, including:
- The current state of reverse logistics
- The steps needed to master reverse logistics
- Journey-mapping capabilities for outlining the scope of your reverse supply chain
- The right software and hardware to get the job done