LogMeIn Rescue Lens – Let The Camera Do The Talking
With Rescue Lens, LogMeIn Rescue’s got a whole new pair of eyes.
Sometimes you can find the problem by looking at the end user’s screen. Sometimes you can find the problem by evaluating a device’s diagnostics. Sometimes all it takes is the end user explaining to you what went wrong. But, as every support technician knows, sometimes the problem is as simple as a loose connection, an unplugged plug, a jammed printer, a missing piece of wiring.
Problems like this may be very obvious to everyone after the fact, but they’re surprisingly easy to overlook. LogMeIn Rescue, the premier remote support solution for the enterprise helpdesk and customer care center, can now take a look around and quickly find and resolve irksome issues like these.
Introducing Rescue Lens
Rescue Lens is a new feature via which end users can use their smartphone or tablet cameras to stream live video back to the support technician.
Running both Android 4.4+ and iOS 7+, Rescue Lens is included with the latest release of Rescue (v7.6). All your end users have to do is quickly download an app from Google Play or the iOS App Store, enter a pin code to ensure security, and start the camera rolling.
Download the datasheet to learn more.