Remote Service System Brings Customers Closer
Source: Field Technologies Magazine
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Case Study: Remote Service System Brings Customers Closer
By Brian Albright, Integrated Solutions magazine
Case Study: Remote Service System Brings Customers Closer
Used with permission from Integrated Solutions magazine.
Case Study: Remote Service System Brings Customers Closer
By Brian Albright, Integrated Solutions magazine
The high-tech instruments used in chemical, pharmaceutical, and other types of laboratories are complex and sensitive machines that have to be kept in optimum condition. The companies that manufacture and provide maintenance for these devices are held to strict service level agreements in order to ensure that instrument downtime is kept to a minimum. But meeting those standards is difficult when service technicians don't know the exact problem until they arrive at the customer site. If an engineer arrives with the wrong parts or discovers that the issue could have been solved remotely without a service visit, it can be costly in both time and money.
Click Here To Download:Case Study: Remote Service System Brings Customers Closer
Used with permission from Integrated Solutions magazine.
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