Reducing Workplace Communication Friction Across Generations

By Irene Lefton, customer success evangelist

Improving MultiGenerational Communication

Communication is critical for a business to be successful, no matter the industry. Your teams need to communicate with each other and your company needs to communicate with prospects and customers.

There are many ways to improve communication, for example, having an open company culture, training on communication skills, or deploying tools which help to improve how people and companies communicate. None of these alone work to alleviate the natural friction that occurs in the communication between different generations. This is an area I’ve been exploring as I look at tactics and methods to improve customer interactions. I’ve learned that by understanding why this friction occurs, you can overcome multigenerational communication challenges and help each generation improve how they relate and communicate. It all starts with understanding why this friction exists.