Case Study

Rebooting Problems Solved With Analytic Software

Source: B2M Solutions

“Have you tried rebooting?” It is arguably the most often asked question when talking with a mobile device help desk to resolve an issue. Many times, the minutes it takes to perform the task will take care of the problem. Other times, more has to be done -- along with other reboots.

In any business, a simple reboot once in a while won’t impact mobile worker productivity substantially. But repeated reboots by hundreds of employees on a daily basis is a major problem; especially if it becomes the norm and is accepted as a routine.

The consequences of excessive rebooting recently came to a head at one of the UK’s leading workplace services providers. The company’s wide range of products and services run from washroom cleaning services to maintaining water coolers to data shredding.

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