Dispatch and scheduling are a crucial aspect of any HVAC field service company. Without it, technicians would never even arrive at a client’s door, much less do the job correctly. Essentially, it determines how prepared, efficient and able the workers will be. Unfortunately, badly handled HVAC dispatch and scheduling could result in an array of disasters, from missed appointments to extreme delays. Therefore, it’s important not to forget about this department. Continuing to look for ways to not only maintain it but also improve it is vital in this competitive industry. One method to give serious thought to is bringing software into the equation. Why? Well, here are seven reasons to implement software into your company’s HVAC dispatch and scheduling.
1. Lessened Error
No HVAC field worker or company wants to be accused of lacking reliability. Since maintenance relies so heavily on accuracy (and the internet has made sharing company reviews easy), making regular mistakes will almost certainly give your business an unpleasant reputation. Therefore, eliminating error by any means is a goal to strive for. HVAC dispatch software is effective in this sense because it limits human mistakes. Since the software can be programmed to perform a certain way, there is little chance that you’ll forget an appointment or mix up a schedule.