Raymond Handling Automates Its Field Data Collection Processes With Mobile Computing Solutions

Raymond Handling Concepts Corporation acquired Intermec's mobile computers and MobileFrame's software to automate all of its field data collection processes.

Raymond Handling has a field service team of 75 technicians who are responsible for installations and repairs of their fork truck lifts. The technicians collected field data about the jobs they were doing at customer sites and needed a way to eliminate the mounds of paperwork that their manual processes required. Before they implemented MobileFrame's solution, the technicians generated over 90,000 paper forms each year for their Repair Order alone. A staff of 5 full time people were required to manually enter the data into their backend system, which was an error-prone, expensive and time consuming process. Because of this manual data entry process, it previously took 2 weeks to generate an invoice to the customer.

MOBILEFRAME SOLUTION
When Raymond Handling eqipped their technicians with Intermec 761 ruggedized mobile computers running MobileFrame Business Suite software, they immediately obtained the following benefits:

• Increased workforce productivity by reducing required paperwork
• Increased data accuracy by eliminating duplicate data entry
• Reduced clerical data entry costs
• Automated work scheduling and assigments
• Significantly reduced accounts receivable lag time