Q&A: AR To Bridge The Gap Between The Customer And Field Service Technician

By Sajeel Hussain, Chief Revenue Officer, CareAR

Field Technologies talks with Sajeel Hussain of CareAR about how augmented reality (AR) can be used to bridge the gap when a field service technician is not able to access a customer site due to COVID-19 safety protocols and how the trend will continue long after the pandemic.

Sajeel Hussain is Chief Revenue Officer at CareAR, an AR/AI-powered enterprise visual support platform that makes expertise accessible instantly for customers, employees, and field workers. As the Service Experience Management (SXM) leader, CareAR specializes in bringing the service experience and customer experience together in a seamless digital workflow.