White Paper: Providing Secure Remote Service And Support For Intelligent Devices

Security is a primary concern of device manufacturers and end-customers that employ remote services. The manufacturers require a proven remote service solution that protects them against viruses and hackers and supports their intelligent devices without major end-user modifications, while working within their current network security model and achieving official certification by a third-party security firm. Since the manufacturer's devices are connected to their customer networks, the end-customers also need to be assured that the remote service solution supports their security model, provides granular control over user access, and offers easy-to-use audit and tracking capabilities.

Leading device manufacturers across many industries are delivering business-critical remote services with Axeda® ServiceLink™. Security certified by VeriSign, Axeda ServiceLink eases the security concerns of manufacturers and their end-customers, while enabling them to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk.

Axeda ServiceLink seamlessly connects manufacturers and the devices within their customer's environments. Because these devices often track patient records, financial data, and other types of private and protected information, security and compliance capabilities are among the most important requirements evaluated in any remote service solution. This paper examines the requirements of security-concerned manufacturers and their end-customers as well as how Axeda ServiceLink provides the proven and secure remote service and support to address those requirements.