Predicting The Future Of Field Service Technologies

The Story so Far

In the past, managing field workers was challenging and often labor-intensive. Even the best organized managers would face a constant battle to avoid miscommunications leading to delays, often arising from inaccurate or incomplete data and misplaced forms. 

Luckily, things have improved in recent years as the ubiquity of mobile devices has made communication between field and office quicker, and electronic forms have begun replacing their paper counterparts. 

However, field service managers are discovering that simple but limited mobile forms cannot meet the changing business needs and client expectations after a year of significant disruption. 

Here's how we predict technology will continue to shape the field service industry!

1. First, you replaced paper forms. Now? Custom workflow apps! 

The case for ditching paper forms in favor of mobile apps is now overwhelming and many field service managers have already transitioned to a digital form solution.

However, field services organizations are finding that basic mobile forms lack the flexibility needed to respond to changing business needs and are looking for alternatives.