Article | June 14, 2023

Poor Tech Adoption Is Killing Your Service Metrics: How You Can Improve Your KPIs

Source: Skyllful

Achieving technology adoption of your field service software is critical to service delivery, and lack of user proficiency of your field service apps results in negative outcomes such as missed service level agreements (SLAs), low first-time fix rates, increased parts leakage, reduced technician utilization, and dissatisfied customers. In this report, you'll learn:

  • Why underperforming metrics might be a leading indicator that you have a tech adoption issue
  • How poor software utilization is leading to problems in service operations
  • How workflow learning can lead to better adoption of application workflows and dramatically improved KPIs

access the Article!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.

Subscribe to Field Technologies Online X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.


Subscribe to Field Technologies Online