Poor Tech Adoption Is Killing Your Service Metrics: How You Can Improve Your KPIs

Achieving technology adoption of your field service software is critical to service delivery, and lack of user proficiency of your field service apps results in negative outcomes such as missed service level agreements (SLAs), low first-time fix rates, increased parts leakage, reduced technician utilization, and dissatisfied customers. In this report, you'll learn:

• Why underperforming metrics might be a leading indicator that you have a tech adoption issue
• How poor software utilization is leading to problems in service operations
• How workflow learning can lead to better adoption of application workflows and dramatically improved KPIs