Pon Equipment & Power Power B.V. (Pon Cat), the official Caterpillar dealer in the Netherlands, Norway, Sweden, and Denmark, needed to improve their service scheduling and dispatching process and increase the available hours of their technicians, who provide heavy equipment maintenance and repair services to customers in four countries.
Pon Cat was looking for a solution that would help address the following challenges:
- Improve visibility into technician availability, while reducing administrative tasks being performed by dispatchers and technicians.
- Reduce lead time from job completion to invoice which ranged between 20 and 50 days.
- Remove inconsistencies between the work hours paid to technicians and hours available for billing to customers. For Pon Cat, this gap measured 6% which resulted in missed service revenue.
Pon Cat operates as the official Caterpillar dealer in the Netherlands, Norway, Sweden, and Denmark. The company was founded in 2003 and is a subsidiary of Pon Holdings B.V. With approximately 1000 service technicians deployed across four countries supporting numerous customers with sizeable equipment fleets, Pon Cat provides a full line of construction and power generation equipment for purchase or rental, along with comprehensive condition monitoring and service solutions.