Pitney Bowes Improves Productivity And Customer Service With Wireless Field Service Solution

Challenge: Pitney Bowes has a large field force that services its customers' sorting and mass mailing machines. The company was not gathering uniform reporting data from its mobile workers and needed a better system to capture information that would improve customer service, product performance and labor efficiency.

Solution: A project was launched in its Document Messaging Technologies Division, using a customized application with Siebel Field Service and Antenna Software's A3 solution on the RIM 957™.

Results: The wireless field force automation solution offered Pitney Bowes a way of capturing specific information needed to improve employee performance, business operations and deliver higher-quality service to its customers.