Pacific DataVision's NextMail(sm) Improves Service, Productivity
Pacific DataVision, is empowering field workers with its NextMailsm Push to Talk and SkyMail service as part of its advanced Internet-based voice messaging platform. This next generation messaging solution gives cellular phone users the ability to send emails anywhere in the world by simply speaking their message. The message is then sent as an audio email to the recipient - yes! you actually hear the person's voice coming out of your computer. NextMail is being used as a workforce automation tool giving the cable, waste management, and healthcare industries the ability to WIRELESS DICTATE, DOCUMENT, AND SHARE critical information from field to dispatch. Case studies show that NextMail/SkyMail has decreased call center volumes, increased productivity, and improved customer service. Visit www.pacificdatavision.com.
How NextMail works:
• User selects a recipient, presses the phone’s PTT button or selects a name from their contact list and speaks their message (instead of typing it)
• Voice message is sent directly to the recipient as an e-mail attachment, as a time and date stamped occurrence, which can be opened/heard with a single mouse click
• Recipient can respond with a text message
Application for service and field tech-driven industries:
• Field teams can report service updates to the dispatchers’ shared e-mail box by speaking their NextMail message
• Pre-programmed subject lines make it easier/faster for dispatchers to determine the update
• Dispatcher can retrieve the message, determine its urgency and prioritize accordingly
• Messages are time/date-stamped and stored online for record-keeping and accountability
• Field techs can manage their day without calling the service center and waiting to speak with a dispatcher for routine tasks
Benefits:
• One-to-One or One-to-Many
• User friendly
• All office staff can use it – you don’t have to be NextMail subscribers
• Non-intrusive
• Efficient – communicate even when you don’t have time for a conversation
For more information about Pacific DataVision or NextMailsm, visit www.pacificdatavision.com.