OverIT Next-Gen FSM Platform 2023 Wave Three: When Our Customers Ask, We Deliver!

With the Next-Gen FSM Platform 2023 Wave Three release, OverIT continues to innovate and address the needs of our customers, dynamically responding to their feedback. This release is heavily focused on field technicians, empowering them to complete their work quicker, accurately, and safer than before. We strongly believe in giving field technicians a “single pane of glass”, allowing them to complete all their work in the field in one single app.

From reviewing their work schedule, through capturing data while onsite, to reviewing GIS data and debriefing the job within the same solution. Our commitment to innovation and customer success is the driving force behind the introduction of features that enhance capabilities across Energy & Utilities, Oil & Gas, Telco, and Transportation companies.

Welcome to a world where innovation knows no boundaries and capabilities no limits. Welcome to the future of FSM guided by OverIT.

Functionality

This release is another step forward in transforming the way field technicians operate every single day, empowering them to get more work done quicker and without switching between multiple apps.

With the new GIS mobile redlining capability, while on the job, technicians can seamlessly capture real-time observations, make annotations, and mark updates and corrections, all directly on the map. This transformative capability bridges the gap between the digital and physical worlds, enhancing communication and precision in the field.

But that is not all. The introduction of an intelligent virtual assistant on mobile marks a significant milestone in improving user experience. Field technicians, regardless of their expertise levels, can now access guidance on how to use the OverIT mobile app whenever an issue or problem occurs. This real-time support ensures smooth operations, boosts confidence, and speeds up onboarding.

• Mobile GIS redlining - Give field technicians the possibility to capture real-time observations, make annotations, and mark updates and corrections, all directly on the map. (Watch the video)
• Mobile chatbot - Offer guidance to field technicians whenever questions about the OverIT mobile app arise, providing them with all the answers they need. (Watch the video)

Read more about OverIT Next-Gen FSM Platform 2023 Wave Three.

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