Our Technology Adoptions Today Give Us A Picture Of What AI Will Look Like In The Future

In spite of a feeling that Artificial Intelligence is still the stuff of science fiction, AI implementation is already here in a variety of ways that directly benefit service management, and will be imperative in the future as a key to making digital transformation work. This whitepaper answers the following questions:

• How do we actually define artificial intelligence as it relates to service management? 
• How are organizations employing AI-powered tools in their business today?
• What will AI implementation look like in the future?