In spite of a feeling that Artificial Intelligence is still the stuff of science fiction, AI implementation is already here in a variety of ways that directly benefit service management, and will be imperative in the future as a key to making digital transformation work. This whitepaper answers the following questions:
- How do we actually define artificial intelligence as it relates to service management?
- How are organizations employing AI-powered tools in their business today?
- What will AI implementation look like in the future?