Optimized Scheduling Helps Ledcor Increase Daily Work Completed By Technicians And Accelerate Billing Cycles

With head offices in Vancouver, British Columbia and San Diego, California, employing more than 8,000 people, the Ledcor Group of Companies is an employee-owned conglomerate that operates across North America. Founded in 1947, Ledcor has expanded steadily and today offers a variety of capabilities across many sectors: construction, mining, road building, highway maintenance, pipeline construction, property development, environmental solutions, telecommunications, energy, and transportation.

The Challenge

The Ledcor Technical Services (LTS) Division builds and services networks for communications clients across Canada and the US. At their core, LTS field service efforts focus on scheduling the right number of technicians with the right skill sets on the right days and in the right locations. Resource management is a foundation of the LTS business—the more efficiently field technicians work, the more revenue LTS generates. The business runs best when the ratio between job demand and technician supply is optimal.

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