Optimize Field Service With Automated Scheduling And Dispatch

Field service is a dynamic environment. Technicians and dispatchers are faced with a daily barrage of scheduled and emergency service visits from multiple customers. Depending on the industry, determining which technician should go to which customer site at which time requires weighing and balancing a wide variety of factors, including service level agreement (SLA) requirements, technician skills, available parts, drive time, traffic, and customer history, among others.

Technology to automate the process of scheduling work orders, dispatching them to field technicians via mobile devices, and routing those technicians efficiently from one job to the next have been available for years.

Now, fully integrated solutions exist that can automate the entire work order lifecycle, from the point of contact to billing. These solutions allow field service organizations to optimize scheduling, dispatch and routing operations in such a way that they can better utilize equipment and manpower, while cutting costs and improving customer service. What’s more, these solutions are now available at a lower cost and deployment complexity, putting them within reach of even fairly small service providers.

This whitepaper will examine the factors that make field service scheduling and dispatch so complex, and detail how automated solutions can help companies drive down service costs while improving service delivery. It will also explain how automated scheduling, dispatch, and routing solutions can improve key metrics such as first-time fix rates, the number of work orders processed per day, fuel consumption, and SLA compliance.

Download the complete white paper below to read more.