The COVID-19 pandemic brought this issue to light for many individuals and companies alike: there are entire industries of essential workers who have flown under the radar for years. With increased supply chain demands, many organizations have had to hire rapidly. Paired with current strenuous circumstances, this need for rapid onboarding of new employees is a recipe for chaos and disaster.
Not only do these workers need to learn the skills and business processes that are central to their jobs, but the vast majority of them will also be handed technology - mobile apps and devices - that they’ll need to learn and master quickly. This can prove challenging for organizations with limited training resources and overwhelming for employees.
This problem may have been exacerbated by challenges posed by the current crisis, but it has always existed. In fact, field service workers have been forced to work through technology problems for years. High turnover rates and an aging workforce necessitate constant onboarding and training.
Training continually fails to meet the needs of employees and is still an afterthought. Essential workers are, well, essential. Our entire economy relies on the work they do, so how can we support them better?