ClickSoftware Provides Scheduling Optimization to Deliver Unmatched Customer Experience for Franchises in North America
Burlington, MA /PRNewswire/ -- O2E Brands, banner company to 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, You Move Me, and Shack Shine, has selected ClickSoftware's cloud-based mobile workforce management solution to enhance field service scheduling, delivery and billing across its franchises.
The home service franchise provider partnered with ClickSoftware to automate and optimize service workflows for more than 2,000 field service professionals, 160 call center employees and 475 managers and dispatchers. ClickSoftware's cloud-based solutions for mobile workers will help business units across O2E Brands enhance customer communication. Leveraging ClickSoftware's advanced mobile capabilities will provide management across the franchises with real-time insight into the day of service and monitor customer service level agreements. This solution eliminates unnecessary paper records, duplication of data, dispatch input errors as well as reducing dispatch wait times.
"As our entrepreneurial brands grow, we require real-time visibility to ensure that a quality service experience is happening at every customer touch point," said Brian Scudamore, Founder and CEO of O2E Brands. "Partnering with ClickSoftware enables our franchises to have the tools they need to help continuously improve services and resource utilization as optimally and efficiently as possible, and enhance customer satisfaction."
ClickSoftware's mobile workforce management solution enables O2E Brands to drive improvements and optimize utilization of their field franchise employees. In addition, with all work dispatched to mobile devices, O2E Brands can achieve real-time visibility and control over the entire scheduling process. For example, WOW 1 DAY PAINTING technicians receive work orders on their mobile devices and their managers can monitor availability and activity of painting assignments throughout the day, including when they are estimated to arrive at customer sites.
"By leveraging ClickSoftware's cloud-based solution, O2E Brands gains operational insight across its multiple businesses lines and has the flexibility to scale rapidly as each of its' franchise business units grow." said Richard Collins, Senior Vice President of Global Sales at ClickSoftware. "We find that as more field service companies embrace cloud capabilities and rely on mobile devices, these technologies can benefit businesses agility to make more informed decisions, and as result help to better serve their customers."
About O2E Brands
O2E Brands (Ordinary to Exceptional) is based in Vancouver, BC, and includes four uniquely branded companies -1-800-GOT-JUNK?, WOW 1 DAY PAINTING, You Move Me, and Shack Shine. O2E Brands' objective was to create a single platform that would enable them to serve the unique needs of each brands' websites while improving management and productivity.
ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" and "The real-time service enterprise" concepts, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware delivers superb business performance to service sector organizations of all sizes. The Company is headquartered in the United States and Israel, with offices acrossEurope, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.