Nexterna Limited

Product Description
Clearview is the most powerful service management application you can put to work for you. It is feature-rich, flexible, and responsive, putting the power of real-time communications and information in your hands, tailored specifically to your corporate needs. It redefines productivity and real-time communication in today's ever increasing customer-centric world.

Nexterna's suite of Clearview products exceeds the standard requirements of a Field or Depot Management System and includes the following:

• Call Avoidance with Integrated Knowledge Base and customizable workflow.
• Service Order with escalation configurable to meet SLA and KPI requirements.
• Dispatch Board with Integrated Mapping and Scheduling based on actual distance for schedule or integrated GPS data.
• Product/Asset Tracking with automatic warranty assignment and movement history.
• Service Contract with Preventive Maintenance, flexible SLA configuration, extensive billing options, retainer and revenue recognition with forecasting.
• Inventory Control with RMA including physical and cycle counts, technician stock control, automatic inventory replenishment, and auto-fulfillment of back orders.
• Sales Quotation/Order Processing and Prospect Management.
• Invoicing and billing adjustments including consolidated invoicing.
• Flexible integration utilizing web services, XML, FTP, Email, CSV, etc. Proven successful integration with, but not limited to, IBM's HELO application, HP GSEM, SAP, Epicor, Lawson, Best Software, QuickBooks, and JD Edwards; FedEx and UPS Shipping, Vendor Purchase Interface. Configurable G/L Mapping to automate flow of financial data to external financial applications.
• Customization with Messaging, Reporting, and Configurable Browsers offering ad hoc reporting with a variety of export options. Streamline and customize your operations utilizing custom business rules and extended schema definition.
• Mobile with real-time update of service activities providing vital information to the field including service history. Electronic signature capture and auto bill capabilities.
• Web Access provides key service information to technicians, customers, and managers. Access to Call Avoidance, Service Order, Knowledgebase, and Reports.

 

 

Company Overview
Nexterna is a leading provider of service management solutions offering extensive capabilities in mobile resource management. Nexterna is very committed to our customers, appreciating and respecting customer loyalty. Our team holds many years experience in developing, implementing, and supporting service management and mobile applications.

Today, Nexterna continues to create innovative systems for field-based businesses of all types, which deliver improved customer service, provide better service utilization levels, reduced operating costs, and increased efficiency of mobile resources. With the launch of the very first integrated Field Service Management application that featured integration of GPS tracking and mobile communication systems, Nexterna took its place as a "best in class" business solution leader. We are proud of our legacy, and look forward to providing businesses with our expertise, our unique systems, and our passion for exceptional service.