News | November 18, 2014

New Report Finds That 82% Of Field Service Organizations Place Mobility As A Strategic Initiative In 2015

Source: Trimble

A newly published study from AberdeenGroup has found that the best-performing field service organizations are extremely focused on leveraging mobility solutions to empower workers. Mobility solutions provide field workers with the real-time intelligence needed to make decisions and resolve customer issues. As a result, companies using these solutions are achieving higher first-time case resolution and improved levels of customer satisfaction.

Trimble Field Service Management (FSM) partnered with Aberdeen to produce the independent research report, Empowering the Mobile Worker with Real-Time Insight and Data Integration. Written by senior analyst Aly Pinder, the findings reveal that best-in-class field service organizations recognize that their technicians need access to accurate and up-to-date information to deliver exceptional customer service, and hence have heavily invested in mobile tools.

Field service organizations must ensure that their field workers leverage the mobile tools and apps that they have invested in. The findings also revealed that 61 percent of best-in-class field service organizations are more likely than their peers to have the ability to monitor the use of mobile apps by the field team. In addition, these companies achieve nearly 5 times higher first-time fix rates as a result of their mobile deployment.

To download a copy of the full report, click here ( To listen to Aly Pinder’s webinar on the report findings, click here (

About Trimble Field Service Management
Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. Trimble’s Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.For more information, visit

About Trimble
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location: including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif. For more information visit:

Source: Trimble