American Residential Services selects IFS field service software to automate nationwide 24/7 service operations
IFS, the global cloud enterprise applications company, today announced that American Residential Services (ARS/Rescue Rooter), the nation's largest provider of 24/7 residential heating, ventilation, air conditioning (HVAC), and plumbing services, will implement IFS software to improve its workforce scheduling, customer experience and profitability. The IFS solution, deployed in the cloud, will play a key role in optimizing workforce productivity, ensuring both technicians and parts are delivered in the right time and place quickly and efficiently, through advanced capacity planning, scheduling, and deployment features.
The new solution will improve personnel scalability, customer service and satisfaction, and first-time fix rates-all of which were difficult to achieve through previous legacy systems. ARS/Rescue Rooter is working towards a cloud-based operating model which, once the solution is fully implemented, will support 5,800 users in 70 branches across 24 states.
ARS/Rescue Rooter delivers its services to homes and light commercial businesses and has previously relied on manual technician and work order scheduling methods integrated together using a combination of knowledge, reporting and Microsoft Power BI tools rather than housed in a single solution. Now, powerful automated algorithms within IFS's solution will enable it to optimize crucial moments of service for its customers. Work orders will be automatically routed to ensure technicians get to jobs quickly so back-office support staff, who receive 90% of requests via calls, can focus on emergency service accommodations and other exception-based work.
Cindy Jaudon, Regional President for the Americas at IFS, commented: "Our message to ARS/Rescue Rooter was that optimization is embedded within IFS software. IFS is constantly evaluating the schedule with one eye fixed on innovation. This solution truly decreases the need for dispatcher intervention, with reduced travel times and no-shows." She added: "For delivering those crucial moments of service to its customers, IFS will be an essential organizational tool and we can't wait to see ARS/Rescue Rooter reap the benefits."
"ARS/Rescue Rooter is a growing company providing 24/7 essential service support for our customers and getting it right the first time is paramount to our success. We selected IFS because they engaged with us from the beginning to really understand our current challenges, but also our long-term business objectives. With their laser focus on service, paired with their proven expertise in the field service management space, IFS was able to provide the completeness of solution and the scalability to deliver. The ability to automate the scheduling and dispatch of our in-house technicians will save us time, meaning we can focus on continuing to deliver exceptional customer experiences," explained Kevin Worley, Chief Information Officer at ARS/Rescue Rooter. "With the help of IFS's cloud solution, we can optimize the scheduling process, improving efficiency while reducing additional truck rolls and operating expenses. We are very excited about the partnership with IFS."
About ARS/Rescue Rooter
Based in Memphis, Tenn., privately-owned ARS operates a network of more than 70 locally-managed service centers in 24 states, with approximately 6,000 employees. ARS serves residential and light commercial customers by providing heating, cooling, indoor air quality, plumbing, drain cleaning, sewer line, radiant barrier, insulation, and ventilation services. The ARS Network features industry-leading brands including, A.J. Perri, Aksarben ARS, Allgood, Andy's Statewide, ARS, Aspen Air Conditioning, Atlas Trillo, Beutler, Blue Apple Electric, Blue Dot Services, Blue Flame, Bob Hamilton, Brothers, Columbus Worthington Air, Comfort Heating & Air, Conway Services, DM Select Services, Efficient Attic Systems (EAS), Florida Home Air Conditioning, Greenstar Home Services, Hauser Heating & Air Conditioning, McCarthy Services, Rapid Repair Experts, Rescue Rooter, Rescue Rooter / Jack Howk, RighTime Home Services, Roger the Plumber, RS Andrews, The Irish Plumber, Unique Services, "Will" Fix It, and Yes! Air Conditioning and Plumbing. Providing exceptional service and ensuring the highest quality standards, ARS has the experience to do any job right – the first time, with all work fully guaranteed. ARS: "Making it work. Making it right." For more information, visit www.ars.com.
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. For more information, visit ifs.com.