Moving Field Service To The Next Level

Companies running teams of engineers and providing field service operations face a tricky dilemma made worse by the recession: how to meet increasing demand for improved customer service while at the same time streamlining their own costs and operational efficiency. Mobile phones and other mobile devices have revolutionised companies' ability to keep in touch with their service engineers, but running a slick operation involves a lot more - including having the right field force management applications back at base. This Insight Report, reviews the take-up of this technology, with original market research, together with case studies of existing users: Anglian Water and Konica Minolta. Expert advice from Professor Moshe BenBassat, chairman and CEO of ClickSoftware is also featured.