Motion Tablet PCs Help Norris Public Power District Realize Up To 75% In Time Savings Case Study

With its entire meter service depending on a paper-based process, Norris Public Power District knew it needed an upgrade in order to deliver on its goal of providing the highest quality of service possible. Norris Public Power District came across the Motion® J3500 Tablet PC and found exactly what it was looking for – a Windows®-based tablet that was compatible and powerful enough to run its software, while still lightweight enough to carry and use while mobile.

Instead of carrying around stacks of service orders, a portion of the linemen rely on the J3500 Tablet PCs to provide them with real-time access to their schedules, service orders and business-critical information as well as the ability to process meter readings and update the database from the field. Additionally, if a new service order comes in at any point during the day, a customer service representative can assign it in real time based on a lineman’s location, which is pulled from the software’s integrated GPS functionality. With the real-time access, insight and communication capabilities that the J3500 Tablet PCs provide, a service order that previously took three or four days can now be completed in a single day.