Article | May 5, 2020

Modernizing Utility Field Operations

Source: Esri

By Pat Hohl, Esri

Field Service Success

Field operations are at the heart of a utility; Installing, maintaining, and operating the infrastructure. The infrastructure that enables organizations to provide service to customers. Normally, over 50% of a utility’s staff is involved with fieldwork. Their function is critical and so is the data that powers it.  Modern GIS tools enable field operations in many new ways.

More and more, utilities run on data to optimize everything they do. Modern GIS tools enable daily field operations to boost data by using digital workflows. Organizations need data that is both accurate and timely to produce business intelligence and drive performance.

Easy to use mobile apps encourage the transition from paper to digital. As a result, data is shared digitally in web maps. Information about work being completed is available in real-time.  In turn, it empowers utilities to plan proactively.  Data becomes the foundation for analysis. Finally, analysis not only improves decision making but also encourages innovation.

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