Modernize Manufacturing Ops With Connected Field Service

Customer experience is the key critical metric in today’s economy. Other KPIs matter, but the customer is king. Which is why leaders in manufacturing are focusing on the point where customers commonly meet the manufacturer: field service. A field service force that’s informed, equipped, responsive, and efficient can save time and costs, open up new selling opportunities, and foster long-term customer loyalty.

The numbers support the opportunity to modernize field operations:

• 91% of consumers are loyal to brands that offer low-effort interactions
• 66% of IT leaders have budgets earmarked for proactive support technologies in 2018 and 2019
• 77% of consumers around the globe have a more favorable view of brands that offer proactive customer service notifications

The shift is underway from field service to connected field service, applying advanced technologies such as Internet of Things (IoT) in the cloud. And it’s happening quickly, as manufacturers who delay risk getting left behind.

In this eBook, we’ll highlight the opportunity connected field service represents, and provide guidance on how to modernize field service operations with MCA Connect’s Connected Field Service Solution for Manufacturers.