Modernize Field Service With Dynamics 365 Remote Assist

By Hector Garcia Tellado, Principal PM Manager, Dynamics 365 Remote Assist

Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees safe and healthy while maintaining business critical functions and continuing to support your customers.

• Getting the help needed: Some frontline employees must continue to work onsite and may require critical information or expertise from those located elsewhere
• Repairing what’s critical: Many companies are working to balance travel restrictions with business continuity including critical repairs, maintenance, or training
• Enabling collaboration: Organizations are seeking solutions to train employees and provide coaching and expertise to employees working onsite or in the field