Case Study: Mobilizing Sydney Water's Inspection Service

Sydney Water, Australia's largest water utility, provides drinking water, recycled water and wastewater services to more than four million people in Sydney, Illawarra and the Blue Mountains. Sydney Water's Plumbing Inspection and Assurance Service (PIAS) is responsible for the protection of $20B worth of assets across the region, ensuring quality service delivery by licensed plumbers and drainers in accordance with the NSW Plumbing Code of Practice.

In 2007, with 50,000 annual inspections, multiple sites of filing cabinets and hundreds of thousands of supporting archived property folders, PIAS and their business team sought an automated solution. Their previous experience with an external supplier for the Love Your Garden program brought them back in touch with Retriever Communications who was engaged to build a field tablet-PC based mobile solution supported by centralised scheduling.