By Brian Albright, Field Technologies magazine
After one mobile solution failed to perform, Russell Reid Co. started from scratch to eliminate paperwork and manual data entry, saving more than $20,000 per year.
Mobility projects can go wrong. A mismatch between the business needs and the solution deployed can wind up causing more problems than it solves. A derailed mobile solution deployment sent Russell Reid Co. back to paper-based field operations, but when a better solution came along, management was able to learn from their previous experience and successfully roll out a work order management system that saves time and money. The company was also able to leverage the same mobile hardware to automate additional applications.
Russell Reid collects and transports nonhazardous liquid waste (wastewater, grease, septic, etc.) and also has a portable restroom division (Mr. John) that performs 10,000 unit services per week, primarily at construction sites and special events. The company operates five service centers in New Jersey and New York and employs some 135 drivers operating more than 100 trucks.