Mobile Workforce Management Gets SaaSy

The Rise of On-Demand Applications for Mission-Critical Tasks

Since Salesforce.com introduced the concept of Software as a Service (SaaS) to custom- er relationship management in 1999, SaaS architecture has grown to become a driver of business innovation. Over the years, industry perception about on-demand solutions has changed from risky and inferior to viable and cost-effective. Today, SaaS solutions run many mission-critical tasks for enterprises large and small.

Despite this evolution in technology and attitude, the mobile workforce environment remains hampered by traditional software installations and manual processes. For many enterprises, system updates are often costly and cumbersome. With on-premise solutions and proprietary devices, implementing change means upgrading hundreds or thousands of machines, training staff and having internal IT staff deploy updates over many months.

But there’s another, better way for service providers to manage field technicians and increase efficiency while improving service service. On-demand, cloud-based solutions are ideal for the mission-critical environment of managing mobile workers and customer communications. The technology doesn’t require major up front costs, is quick to deploy and updates automatically.