Case Study

Mobile Technology Improves Site Inspections And Customer Communications For Leading Disaster Response Organization

Source: Xplore Technologies

FirstOnSite Restoration is the leading Canadian disaster restoration company, providing remediation, restoration and reconstruction services nationwide, and for the US large loss and commercial market. Our corporate structure distinguishes us within our industry, providing unequalled degrees of speed, scope and scale. It also provides unmatched abilities to embrace innovations and technologies that help us meet the unique needs of our customers.

The Challenge:

From hurricanes to tornadoes, from rivers overflowing to fire damage, there are many different kinds of catastrophic events. 24 hours a day, 365 days a year, the FirstOnSite team is ready to restore order. The entire organization is built around immediate mobilization and rapid response. A big part of the response revolves around the initial site inspection after a disaster. The FirstOnsite team had been performing a manual inspection process– taking photos and making hand-drawn sketches onsite, which were passed to an assistant to manage and upload to a 3rd party system. Data inaccuracies and failures to meet customer communication deadlines were becoming too frequent. FirstOnsite needed to improve the site inspection communication process to reduce errors and improve customer service. The solution needed to be rugged enough to withstand the field environment and be Windows compatible.

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