Mobile Solution Automates Independent Service Providers

By Brian Albright, Field Technologies magazine

Hobart service contractors are rolling out a mobile solution that will eliminate hours of paperwork and data entry.

Hobart is one of the oldest and largest food service equipment providers in the United States. The company provides food preparation and cooking equipment for foodservice operations and supermarkets, and offers service and maintenance via a nationwide network of company-owned and independent depots.

A new mobile service management software solution is currently being released to the Hobart independent service contractors that will help reduce paperwork in the field, streamline dispatch operations, and improve ordering of parts. It will also enable technicians to print full work order summaries in the field, and speed up the billing process.

Hobart has more than 150 offices in its national service organization, 60 of which are independent companies that have an exclusive responsibility to service a defined territory for the manufacturer. When Hobart decided to standardize its independent service operations on a new mobile solution, the company turned to Amtech Computer Services, a Florida-based software provider that develops service management systems.