Mobile Printing Solutions For Public Utilities

Challenges In Public Utilities

Traditional systems, such as dispatching crews from central locations with that day’s work orders, taking notes in the field with pen and paper, and returning that paperwork to the office at the end of the shift for processing, are proving to be less workable today. Moreover, these systems cannot always be adapted rapidly to redirect crews efficiently to where they are needed most in the event of a service interruption or true emergency.

One solution to dispatching issues has been to equip field techs with GPS-enabled devices for better tracking and routing of each crew; this way, crews nearest an event can be dispatched and guided to a customer’s location more efficiently, which can lead to faster problem resolution and improved customer satisfaction.

More utilities are also deploying crews with handhelds or vehicle- mounted laptops which can deliver and display data in the field in real time – for maps, updated work orders, customer histories and more, improving the velocity of response and reducing wasted time and resources. Connecting these devices to mobile printing solutions is also expanding – giving field crews the ability to generate printed customer notifications, receipts, estimates, and even customer invoices on site, while also producing documents such as GIS maps, diagrams of an installation, detailed parts and repair directions, and more needed by a crew.

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