The Added Benefits Of Mobile Printing - Part II: Improved Customer Focus

So how does mobile printing help deliver these crucial elements of superlative customer experience? While, again, the answer to this can be very application-specific, there are some things common to all. Mobile printing not only saves the user time, but it also saves the customer time. Customers don't have to wait for a service technician to write up their paperwork with often-illegible handwriting, but instead get a fast, legible printed invoice with clear, detailed, and accurate record of parts used and cost, resulting in fewer disputes and higher customer satisfaction. With mobile printers in your field solution, you can resolve discrepancies immediately in a cost-effective and "personal" manner, reviewing accurate, legible invoices and delivery receipts with customers at the point of service to make sure customers are satisfied before employee departure. Build customer quotes and instantly print and review these on the spot, versus hours or days later. And since you can serve more customers in the same period of time by use of the technology, customers are likely to see an improvement in call response time from your organization, a benefit they will clearly appreciate. With an optional magnetic card reader (MCR) built into the printer, the customer even has the convenient option of paying on the spot with credit.