Mobile Partnership: MWA Intelligence, Inc., Aligns With Toshiba America Business Solutions, Inc. To Drive Heightened Customer Service
Toshiba's Affiliated Independent Dealers Access New Technologies and Advanced Professional Services to Streamline Field Operations
MWA Intelligence, Inc. (MWAi), an industry-leading provider of remote asset management, service and mobile workforce automation solutions and services, today announced an agreement to provide its Intelligent Service solution to Toshiba America Business Solutions, Inc. (TABS) independent office product dealers to enhance the company's customer service and support activities. The move will integrate advanced resource management tools into the field service and back-office operations of TABS' dealer channel, resulting in greater responsiveness through realtime situational awareness.
"In an age of growing competition and commoditization, we are proud to support Toshiba's quest to differentiate itself through the delivery of truly world-class customer service," said Michael T. Stramaglio, president and CEO, MWAi. "Our goal is to seamlessly provide dealer field personnel and management with the data required to optimize decision-making and maximize device uptime."
MWAi's Intelligent Service solution offers mobile device-independent solutions including Windows Mobile, laptop and Blackberry solutions. This feature-rich solution suite delivers barcode scanning, electronic signature capture, mapping, intelligent routing and scheduling, service data reporting and benchmarking to manage employees, assets and business operations more efficiently. The company's Intelligent Service module enables remote management of mobile workers, automated dispatch workflow, streamlined service operations and facilitates the exchange of business-critical information.
"Our agreement with MWAi provides yet another opportunity for Toshiba to offer our dealers value-added tools that enhance communication between field technicians and the end-users who rely on them," said Mark Mathews, vice president and general manager, TABS. "Companies that choose to work with one of Toshiba's dealers will certainly benefit from the positive impact a fully-informed, well equipped technician can have on their day-to-day productivity."
As a result of the TABS agreement with MWAi solutions, affiliated independent dealers will enjoy discounted implementation fees and subscription agreements. To further encourage its dealers to drive the delivery of world-class customer service through MWAi solutions, TABS will allow qualifying organizations to defray those expenses with co-op dollars, if applicable.
"Toshiba's subsidy of this industry-leading technology demonstrates our commitment to supporting world-class customer service across the entire TABS dealer network," said Mathews. "Everyone wins, especially users of Toshiba devices, who will benefit from best-in-class service."
About Toshiba America Business Solutions, Inc.
Toshiba America Business Solutions, Inc. (TABS) manages product planning, marketing,
sales, service support and distribution of copiers, facsimiles, multifunction printing
products, network controllers, and toner products throughout the United States, Mexico,
Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has four
divisions: the Electronic Imaging Division; the Toner Products Division; the Document
Solutions Engineering Division; and TOPAC U.S.A., Inc., dba Toshiba Business
Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a
network of wholly owned office equipment dealers throughout the United States.
Named the most favored manufacturer seven times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the "Copier Manufacturer of the Year" six times by the Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 "bold" (2005) and "agile" (2004) companies in the world.
TABS is an independent operating company of Toshiba Corporation, the sixth largest electronics/electrical equipment company and the world's 72nd largest company in terms of sales. Ranked by Fortune magazine as the 9th Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2005 was approximately $54.5 billion.
For more information on Toshiba copier, facsimile, multifunction printing products, network controllers or toner products, or for a dealer in your area, call 1-800-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.
About MWA Intelligence, Inc.
MWA Intelligence, Inc. offers leading-edge technologies, world-class customer service
and many years of expertise in the office equipment and utilities vertical markets. We
deliver comprehensive solutions to companies in need of remote asset management and
improved service standards. MWA Intelligence has developed a platform-independent
approach to asset, service and mobile workforce management that is flexible and
scalable to accommodate company's unique requirements and grow as your business
model evolves. Our solutions drive greater customer satisfaction and profit to the bottom
line. For more information, please visit: www.mwaintelligence.com.